Introducing Fused Support
Blending human support and AI for e-commerce, an affordable customer support model that retains the human touch.
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Trusted by amazing brands
Exclusively for eCommerce
  • Brevy has deep integrations with eCommerce tools
  • Brevy's AI Models are trained for retail queries.
  • Brevy takes the actions necessary to resolve tickets.
End-to-end resolution of tickets
No more "Duct Tape and Glue" to maintain your support operations
Scalable Support During Peak Season
Human Assisted Automation for Email Tickets
  • Brevy employs both automation and humans to ensure a quality response to every email.
  • Brevy integrates directly into your favorite help desk to pull and answer tickets.
  • Brevy's AI handles the tedious tasks allowing human agents to get through tickets more quickly.
Benefits of Human Assisted Automation
Consistent, high quality responses
Quicker resolution times
Reduction of "human error"
Human Review for Every Ticket
  • Every automation system has an error rate.
  • To ensure that your customers receive an amazing response every time, tickets are reviewed by human agents.
  • This fusion provides the best parts of a BPO and automation.
Benefits of Human Review
You get the benefits of AI-based automation without the reputation risk.
Errors are caught and fixed internally minimizing the amount of escalations to your team.
Our agents are able to train the AI model over time providing better and better results.
Our models work for scaling companies
“I was honestly blown away by the speed and quality of Brevy. During our internal blind QA, we couldn’t tell the difference between Brevy and our best in-house agents. This has allowed us to scale while maintaining our amazing quality of customer support.”
Zoe Rotberg
Director of Customer Experience
What is Fused Support?
Pure Automation
Scales with Ticket Volume
Quick Response Time
Consistently Accurate
Problem Solving Capabilities
Personalization & Human Touch
AI-First Customer Support
Under the hood, we’ve built dozens of AI features to help deliver exceptional support.
Automate your customer support
Request a demo to see Brevy's automation suite in action